Returns

 

Returns

  

Please note: 

Lava stones are natural stones that come from volcanic rock. They are porous stones and have many imperfections and littles holes in them. Measures are taken to use the best shaped stones, but please accept they are perfectly imperfect just like nature, no two stones are the same.  

All the Mala necklaces are hand knotted, they are knotted to various  tensions and so all the Mala’s vary in length, between 38-42cm - measured from above the Buddha.  The tassels too may vary slightly in length, they vary in thickness too. This is the nature of a hand made product. The tassels are approx. 11cm but this may vary, as each Mala is unique. 

Please note that the thread used to make the Mala's may vary in colour. If you require a specific colour please contact us in advance. A photo of the Mala you plan to purchase may be photographed and sent in advance if possible (not guarantee can be made). 

All the Mala’s necklaces are blessed in Bali.  I do hope you enjoy wearing your Mala necklace. 

Thank you for supporting I am Alice Jewels, part of Travel with Alice.

When to contact us 

Please contact us within 7 days of receiving your order if you wish to return any items.  Please state what is wrong with the item and we will deal with your enquiry as swiftly as possible.

How to return goods that you have purchased

Firstly, and most importantly, contact us within 7 days to let us know that you’re not completely happy with your purchase. We’ll give you the OK and the details for the return. 

Make sure the items are in new condition, unworn and with all original packaging, including your proof of purchase (usually our packing slip from your delivery or your PayPal receipt). If possible, use the original packing carton for the return voyage. We will not be held responsible for any damage in transit caused by poor packing. 

What happens next

Once we’ve checked the items, we’ll send you an approval with details of the refund. We can only refund into the same account that was used for the original purchase. We don’t refund any shipping costs.